Delivery

DELIVERY, SHIPPING AND COLLECTION

BB Design Milano mainly makes and sells handcrafted furniture and other items, often of considerable size and weight. Delivery arrangements, costs and times may therefore vary according to the product, destination and chosen service.

1. Available delivery methods

Depending on the product and destination, an order may be:

  • collected directly from BB Design Milano’s operating premises;

  • collected by a carrier or representative chosen by the customer;

  • shipped by courier or freight carrier;

  • delivered through a dedicated service organised by BB Design Milano;

  • delivered with additional services agreed in advance.

The methods actually available for each order are shown during purchase or agreed with the customer.

2. Collection from our premises

Customers may collect goods directly from our operating premises:

BB Design Milano
Via San Rocco 7
23847 Molteno (LC)

Collection must be arranged in advance.

Customers may also appoint their own carrier or another designated person to collect the goods.

The vehicle used must be suitable for the product’s size, weight and characteristics.

The person collecting is responsible for correct loading and securing of the goods when these operations are carried out under their responsibility.

Collection of completed products and storage charges

When BB Design Milano gives written notice that a piece of furniture, furnishing or other item is complete and available for collection or dispatch, unless otherwise agreed in writing the customer has five (5) calendar days to pay any balance in full and collect the product, or complete the arrangements required for dispatch or delivery.

If the product must remain at BB Design Milano beyond this period for a reason attributable to the customer, a storage and safekeeping charge of €10.00, including VAT, applies from the sixth day for each additional calendar day.

The charge also applies when the customer has paid the balance but has not collected the product or enabled its dispatch to be arranged, or has arranged collection without fully paying the balance due.

The charge does not apply to delays attributable to BB Design Milano, a carrier directly appointed by BB Design Milano, force majeure not attributable to the customer, or during a different period agreed in writing. The full provisions are set out in the General Terms and Conditions of Sale.

3. Shipping by courier or freight carrier

Shipments may be entrusted to express couriers, specialist transport companies or other carriers selected according to the order’s characteristics.

Pallet transport or another suitable protective solution may be used for furniture, doors, tables and bulky products.

The type of carrier may therefore vary between orders.

4. Packaging

BB Design Milano pays particular attention to protecting products during transport.

Packaging is selected according to the item’s characteristics, weight, size and fragility.

Pallets, additional protection, cushioning materials or other specific solutions may be used where technically appropriate.

As part of its policy to reduce environmental impact, BB Design Milano may also use reclaimed or recycled packaging materials, provided they are considered suitable for protecting the goods.

For particular products, a crate or special packaging may be agreed, potentially at an additional cost communicated in advance.

5. Standard delivery

Unless expressly agreed otherwise, standard shipping of furniture and bulky products follows the operating arrangements of the carrier used.

Services such as:

  • delivery to a specific floor;

  • porter assistance;

  • moving items inside the home;

  • unpacking;

  • assembly;

  • installation;

  • removal of packaging;

are not included, unless expressly purchased or agreed in the order.

If required, these services must be requested before dispatch and may incur additional costs.

6. Access to the delivery location

Customers must notify us in advance of any conditions that could make delivery difficult, including, for example:

  • narrow roads or access restrictions;

  • pedestrian areas or restricted traffic zones;

  • restrictions on heavy vehicles;

  • lack of a suitable unloading area;

  • upper floors;

  • narrow stairs or passageways;

  • the need for goods lifts or platforms;

  • specific building regulations;

  • required permits.

For large products, customers must also check beforehand that doors, stairs, lifts, corridors and other access routes allow the product to be moved through.

Additional services or costs made necessary by conditions not disclosed in advance may be charged to the customer within the limits permitted by law.

7. Advance notice and appointments

Where provided by the transport service used, the carrier may contact the customer to arrange or communicate the expected delivery date.

Telephone advance notice may be available for bulky orders.

Advance notice does not automatically include delivery within a precise time slot, unless this service has been specifically agreed.

8. Production times and transport times

For handcrafted and made-to-order products, a distinction must be made between:

production time, needed to make or prepare the product;

and

transport time, starting when the carrier takes charge of the goods.

Production times are stated on the product page, in the order, quotation or communications agreed with the customer.

Different delivery deadlines may be agreed for bespoke or personalised products according to the work required.

Mandatory provisions of applicable consumer legislation remain unaffected.

9. Remote areas and special destinations

Some destinations may require a specific transport quotation.

These may include, for example:

  • smaller islands;

  • mountain locations or places that are difficult to reach;

  • Venice and locations with particular access arrangements;

  • areas with traffic restrictions;

  • places not normally served by the carrier used.

In these cases, customers are asked to contact BB Design Milano before completing the order if the system cannot calculate delivery costs automatically.

10. Dedicated BB Design Milano delivery

For certain orders, a dedicated delivery service organised directly by BB Design Milano or through a specifically appointed carrier may be available.

Costs, arrangements, porter assistance and other services are determined according to the destination and product characteristics.

Dedicated delivery must be expressly agreed and recorded in the order documentation.

11. Checking goods on delivery

At delivery, customers are asked to check carefully:

  • the number of packages;

  • the external condition of the packaging;

  • any crushing;

  • tears or punctures;

  • breakages;

  • wet areas;

  • damaged pallets;

  • other obvious signs of possible damage in transit.

Where visible irregularities are found, we strongly recommend documenting them immediately with photographs.

12. Acceptance with specific reservations where irregularities are found

If packaging shows damage, crushing, openings, breakages or other visible irregularities, customers are asked to have the carrier record a specific reservation, describing the actual irregularity observed.

For example:

“Packaging damaged on the right-hand side”

or:

“Broken pallet and crushed cardboard”.

A specific description helps with handling the claim against the carrier.

Failure to record a reservation does not result in loss of the consumer’s mandatory statutory rights.

13. Photographs in the event of transport damage

Where transport damage is suspected, we ask customers, where possible, to retain the packaging temporarily and photograph:

  • the package before opening;

  • the shipping label;

  • any damaged area of the packaging;

  • the internal protection;

  • the entire product;

  • a close-up of any damage.

This documentation allows BB Design Milano to assess the incident promptly and, where necessary, open a claim with the carrier.

14. Damage not immediately visible

If damage is discovered only after opening the packaging, customers are asked to contact BB Design Milano promptly, stating the order number and attaching photographs of the product and packaging where available.

BB Design Milano will assess the report, distinguishing transport damage from a lack of conformity of the product.

Procedures for documenting transport do not restrict consumers’ mandatory rights.

15. Responsibility during transport in consumer sales

In consumer sales, the risk of loss of or damage to goods passes in accordance with the Italian Consumer Code.

These conditions therefore do not transfer to the consumer risks that the law places on the Seller.

The different statutory rules remain applicable where a consumer independently chooses a carrier and that choice was not offered by BB Design Milano.

16. Failed delivery or absent recipient

Customers must provide a correct, complete delivery address and a telephone number the carrier can use where necessary.

If delivery cannot be made because the recipient is absent or for other reasons attributable to the recipient, the goods may be placed in storage under the carrier’s conditions.

Storage, redelivery or return costs arising from circumstances attributable to the customer may be charged within the limits permitted by law, after appropriate information has been provided.

17. Delays

BB Design Milano informs customers when it becomes aware of a significant delay in production or delivery.

For consumer purchases, the Italian Consumer Code provisions on delivery and non-delivery apply in all cases.

18. Collection or delivery by a person appointed by the customer

If customers appoint their own carrier, transport company or another person to collect from BB Design Milano, the statutory rules on passing of risk and transport responsibility apply.

In particular, the mandatory provisions of the Italian Consumer Code remain applicable to consumers.

19. Installation and assembly

Product delivery does not automatically include assembly or installation.

Where the service is requested and available, it must be expressly stated in the order or quotation.

For electrical or plumbing connections and other installations subject to specific technical requirements, customers must use qualified personnel unless BB Design Milano has expressly undertaken the relevant service.

20. Assistance with delivery issues

For delivery problems, transport damage or other irregularities, customers may contact:

BB Design Milano
Via San Rocco 7 – 23847 Molteno (LC)
Email: bbdesign18@gmail.com
Telephone: 328 205 7012

Please always include the order number and attach any available photographs.

Last updated: 27 August 2026

Orders and deliveries to EU countries

For orders destined outside Italy, processing times are extended by 10 days. Courier delivery requires approximately an additional 4 working days, except for special destinations, oversized products or dedicated services.

Shipping costs are calculated in euros according to total weight and destination. Dedicated transport or personalised quotations may be offered for bespoke furniture and doors.